Amount of viewed messages

With this feature it's possbile to determine the amount of users that viewed a message.

Functionality

To use this feature a central web service is required. The web service is provided and hosted by IBITECH. All IBI-aws applications must have access to the web service. There is no sensitive data saved on the web service, only ID`s (hashed values). The communication with the web service is made exclusively via https.

Only the determination of the amount is possible, a check whether a particular user has seen a message is not possible.

For detailed information see Detailed functionality

IBI-aws Admin

The amount of users who have viewed the message is displayed in the Viewed column inside the message overview. By clicking on Refresh "Viewed" the IBI-aws Admin sends a request to the web service for each selected message.

In response, the IBI-aws Admin receives the amount of users that have viewed the message.

The Viewed column may contain the following information:

Viewed column content	Conditions
`Disabled`	The amount of users who read the message will not be determined
`Pending`	The amount of users who read the message will be determined The message is active The Viewed amount has not been refreshed
`Refresh required`	The amount of users who read the message will be determined The message is already expired The Viewed amount has not been refreshed
`#Number# (temporary)`	The amount of users who read the message will be determined The Viewed amount has been refreshed The request time was less than [message end + 1 day]
`#Number#`	The amount of users who read the message will be determined The Viewed amount has been refreshed The request time was after [message end + 1 day]

IBI-aws Client / IBI-aws MobileClient

After closing a message the IBI-aws Client / IBI-aws MobileClient sends an anonymous read-confirmation to the web service, if the feature is enabled for the message.

A message is considered as read after the detailed message window has been closed by the user.

If the IBI-aws Client / IBI-aws MobileClient cannot establish a connection to the web service while sending the confirmation, the transmission is repeated in regular intervals.

The status of the transmission is stored in the history and can be repeated even after a client restart.

Enable the feature

How to enable/disable this feature is explained at Extended.

If the clients don't have direct internet access in your network, the access to web service URL needs to be activated (proxy-/ firewall exception).

Request the current amount

How to request the current amount of users who have read a message is explained at (1.22-en) Refresh "Viewed" 1